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With-profits funds

Have you been mis-sold a with-profits investment?

With-profits funds are relied upon by millions of UK investors to provide for their future wellbeing. With-profits funds are low-risk investments that "guarantee" a good pay out in the bad years by holding back a portion of the profits from the better years - a process known as "smoothing".

Many people have reaped the benefits of with-profits funds and use their returns to fund such things as retirement, their children's education or to pay off their mortgage.

However, in the past few years, investors in with-profits funds have seen their bonuses dwindle dramatically, even in the good years. In fact, many would have seen a higher rate of return if they had simply left their money in a regular savings account.

In addition, those who try to withdraw their investment from underperforming with-profits funds find themselves stung by extortionate exit fees - known as Market Value Adjusters (MVAs). These can often be up to 15% of the original investment, meaning that £1000s can be lost as a result.

The majority of complaints about with-profits funds involve MVAs and the fact that the firm who sold the policy did not make it clear what would happen if the policy was cashed in early. Many people say that they would not have invested had they known about all the hidden costs and charges, as well as the risks, of with-profits funds.

The Financial Ombudsman Service (FOS), which deals with with-profits funds complaints, regularly uphold complaints where they find the investor lost out as a result of bad advice or was not given sufficient information about MVAs.

So if you have found that your with-profits investment has been more without-profits then you may be eligible for compensation. Please read on to find out how to make a with-profits funds complaint.

How to make a with-profits funds complaint

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