Your guide to extended warranties
When you buy goods such as a washing machine, laptop or TV,
the shop will usually attempt to sell you an extended warranty to
cover that item if a fault arises after the standard guarantee has
run out.
However, these extended warranties are more often than not sold
by pushy and undertrained staff who care more about making
commission and meeting monthly sales targets than making sure that
the customer is fully aware of the terms and conditions and cost of
the policy.
This practice results in customers lumbered with expensive and
often unnecessary policies that they then find difficult to cancel
or to claim on if a problem occurs.
Policyholders wishing to make a claim often find that after
jumping through several complex and time-consuming hoops, their
claim is rejected as the salesman failed to notify them of the
exclusions and limitations included in the policy.
Another common problem is that the policies are usually so
expensive that it'd actually be cheaper to simply pay for repairs
yourself in the event of a fault.
This section will tell what to do if you have been left
short-changed and frustrated by an extended warranty as well as
give you tips on how to avoid being mis-sold a policy.
Extended warranty
regulations
Claims Financial