Claims Financial are no longer accepting new PPI claims. Please note that the information provided on this website is no longer up to date.

Small Claims Court

How to file small claims online in the UK

The Small Claims Court (or county claims court) is a relatively quick, inexpensive and simple way of resolving disputes - you don't need a pricey solicitor and the hearings are less formal than at regular courts.

Before you issue a case at the Small Claims Court you must firstly have tried to resolve your dispute in other ways. This is usually done by exhausting a company's complaints procedure and then by lodging your complaint to the relevant industry ombudsman. If you have gone through this whole process without reaching a satisfactory resolution then you can escalate your claim and follow the small claims procedure.

You may need to present to the judge what you have already done to attempt to resolve the matter at hand, so ensure that you have copies of all correspondence sent to and from the relevant company including letters, telephone notes and any other documentation that you feel would support your case.

Once you are in a position to make a claim you can apply online through the Small Claims Court's Money Claim Online website. It can be a bit daunting to file a claim but our step-by-step guide will ensure that your claim is a correct and efficient one.

Please note that Money Claim Online can only be used if you are living in England or Wales. If you live in Scotland you need to file a claim through the Scottish Courts. If you live in Northern Ireland, you need to apply through the Northern Ireland Court System.

What are the Small Claims Court fees?

To file a claim at the Small Claims Court you need to pay a court fee, the amount depends on how much you are claiming for. The costs at the time of this guide are shown below

Amount claimed

Fee payable

£1 - £300

£20

£301 - £500

£50

£501 - £1000

£80

£1001 - £5000

£110

How to start your claim online