If you think you've been mis-sold your service, either by the
mobile phone company or by a company selling on its behalf, your
first action should be to inform the provider and follow its
complaints procedure.
See our guide on how to make an effective
complaint for more on this.
If you are unsatisfied with the response following your
complaint to your service provider:
- The customer can contact Ofcom. Ofcom would, based on
complaints information, decide to investigate the mobile
service provider's compliance with the General Condition;
- If you and the mobile service provider cannot resolve the
problem, you can complain to the Alternative Dispute Resolution
(ADR) scheme if the mobile service provider is part of e.g. Otelo (
the Office of the Telecommunications Ombudsman) http://www.otelo.org.uk/
- tele: 0330 400 1614 or CISAS http://www.cisas.org.uk/
- tele: 0207 520 3827;
- You can also contact Consumer
Direct, which is funded by the Office of Fair Trading.
It should offer advice and may also be able to help you find a
resolution;
Business customers of over 10 employees should seek independent
legal advice.
Claims Financial
Testimonial
"I just had to put pen to paper and write to say I'm more than delighted with my settlement that you won me back from my PPI I had with Lloyds TSB. The Claim Forms were simple to fill in. It was a breeze"
Mr R Evans 11 Nov 2010