Mobile Phone Complaints

Cancelling a mobile phone contract

Have you been offered a free upgrade on a mobile phone, only to find you are stuck in an expensive contract? Or perhaps you've been switched from one supplier to another without your consent? You could even have been lured into a contract with a misleading Cashback offer.

If so, you may have been mis-sold a mobile phone contract and therefore entitled to cancel your contract - potentially saving you £100s.

Telecom regulator Ofcom have brought in a new code of practice to prevent mis-selling from mobile phone providers. Under the new code, mobile networks will no longer be able to push you aside with excuses that the problem is the responsibility of a third-party company who sold the contract.

Companies can now be fined up to 10% of annual turnover if they mis-sell mobile phone contracts.

How to know if you have been mis sold a mobile phone contract