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Holiday Claims

How to get compensation for your holiday from hell

Each year thousands of Briton's embark on eagerly-anticipated package holidays only to face bitter disappointment and then return home more stressed than when they left.

If your "clean, luxurious, tranquil" hotel turned out to be a noisy, cockroach-infested, building site, or if any other brochure promises were broken, then you have a legal right to seek compensation from the tour operator for your unsatisfactory holiday.

The law

When your holiday booking is confirmed a legally binding contract is made with the tour operator. By law you have the right to expect the holiday that you booked and paid for.

The tour operator is responsible for nearly all elements of your holiday, from the children's entertainment to the flights, from the air-conditioning in your room to car hire. If anything goes wrong on your holiday, and providing you booked it as a package, it is likely that you will be able to get compensation from the company that organised it all.

Unfortunately, in the economic downturn short-changed holidaymakers are finding it increasingly difficult to claim redress for their holidays from hell as tour operators are more reluctant to make generous financial gestures.

But our guide will show you how to make the strongest possible claim for holiday compensation so that you have a fighting chance of winning back your hard-earned cash.

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