Ryanair complaints – what should you do next?
All airlines inevitably deliver poor service from time to time and their passengers will naturally want to understand their airline's complaints procedures policy to seek compensation effectively.
Begin by consulting the Ryanair website to see their complaints procedure regarding your particular grievance. Follow that advice exactly.
Always contact Ryanair directly, not the airport you flew from. Put your grievance in writing and include your demands as well as the complaint details.
Should you be given the brush off and you feel you still have a case then other sources of advice include the Air Transport Users Council on 020 7240 6061, or email firstname.lastname@example.org.
You may also pursue your claim in your local county court. Our free Guide to the Small Claims Court is an excellent place to start.
Did you purchase your tickets with your credit card?
According to Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation directly from your credit card company to cover the costs of your flight cancellation, providing the tickets were more than £100 and purchased with a credit card.
For facts on how to make a Section 75 claim please visit our Section 75 Claims guide.