Making your flight delay compensation claim
How can you make a claim?
STEP ONE - WRITE TO THE AIRLINE
If you want to apply for a refund of your ticket in the case
that you suffered severe delays, you should contact the airline
office from where you purchased your ticket, or check the airline's
website for their policy on such matters.
Tell them what happened, the length of your delay and the
reasons given for that delay. Tell them what you believe they
should pay you for the compensation.
STEP TWO - (If no compensation is paid) -
Complain to the Air Transport Users Council
To make a claim for compensation in the event you were delayed
and denied boarding, you should follow the airline's customer
relations procedure as noted on their website or contact the Air
Transport Users Council on 020 7240 6061 or
complaints@auc.org.uk.
STEP THREE - You can issue a claim in
your local county court. Please read our GUIDE TO
THE SMALL CLAIMS COURT.
STEP FOUR - VOTE WITH YOUR FEET
If all consumers only gave their custom to the companies who
treat them properly then we would all see customer care improve
overnight. Next time you fly - go with their competitor.
Did you pay for your tickets with a credit
card?
If your flight tickets were purchased, or partly paid
for, with a credit card and cost more than £100 then, under
Section 75 of the Consumer Credit Act 1974, you may be able to
claim compensation from your credit card
provider.
For more information on how to make a Section 75 claim please
see our Section 75 Claims guide.
Claims Financial