Gatwick Flight delays and your options
Flight delays at Gatwick or any other airport are a fact of
life. There are some reasons that are more legitimate than others
however. There is a huge difference between overbooked flights and
extreme weather conditions for instance.
If you have encountered extreme delays that resulted in a flight
cancellation, or an overnight stay, you should first contact the
airline that sold you your ticket, not Gatwick. To make a claim for
flight cancellation you should follow the airline customer
relations procedure as described on their website.
Clearly describe what happened in detail. How long was the
length of your delay? What were the reasons given for the flight
delays? Were you left in Gatwick or did you require overnight
accommodation at your expense? Tell the airline what it cost you
and what you expect in compensation.
Should all else fail contact the Air Transport Users Council on
020 7240 6061, or visit complaints@auc.org.uk.
You may also choose to pursue a claim in your local county
court. Please see our free GUIDE TO THE SMALL CLAIMS
COURT.
If you experienced Gatwick flight delays, did you buy
your tickets with a credit card?
If your flight tickets were purchased or partly paid
for using a credit card and they cost more than £100, then
under Section 75 of the Consumer Credit Act of 1974, you may be
able to claim compensation directly from your credit card
company to cover the costs of your Gatwick flight
delays.
For more details on how to make a Section 75 claim please visit
our Section 75 Claims guide.
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