Your consumer rights regarding flights cancellation
Some suggestions
If you have suffered extreme delays that resulted in your
flights cancellation, or an overnight stay, you must first contact
the airline from whom you purchased your tickets, not the airport
you flew from. Always check the airline's website for their
policy on flight cancellations and compensation.
Describe what happened in detail, the length of your delay and
the reasons given for the flights cancellation. Were you left
in the airport or did you require overnight accommodation at your
expense? Tell them what it cost you and what you expect in
compensation.
To make a claim for flights cancellation compensation in the
event your flight was delayed and you were denied boarding, please
see our free guide on flight delay compensation.
If you experienced flights cancellation, did you buy
your tickets with a credit card?
If your flights tickets were purchased or partly paid
for with a credit card and they cost more than £100, then
under Section 75 of the Consumer Credit Act 1974, you may be able
to claim compensation from your credit card
company to cover the costs of your flights
cancellation.
For more information on how to make a Section 75 claim please
see our Section 75 Claims guide.
Claims Financial