Your consumer rights regarding flights cancellation
If you have suffered extreme delays that resulted in your flights cancellation, or an overnight stay, you must first contact the airline from whom you purchased your tickets, not the airport you flew from. Always check the airline's website for their policy on flight cancellations and compensation.
Describe what happened in detail, the length of your delay and the reasons given for the flights cancellation. Were you left in the airport or did you require overnight accommodation at your expense? Tell them what it cost you and what you expect in compensation.
To make a claim for flights cancellation compensation in the event your flight was delayed and you were denied boarding, please see our free guide on flight delay compensation.
If you experienced flights cancellation, did you buy your tickets with a credit card?
If your flights tickets were purchased or partly paid for with a credit card and they cost more than £100, then under Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation from your credit card company to cover the costs of your flights cancellation.
For more information on how to make a Section 75 claim please see our Section 75 Claims guide.