Flight delays

Have you been left out of pocket by your airline due to unreasonable flight delays?

Suggested steps to claim for compensation on flight delays

1)  - Write to the offending airline

To apply for a refund of your ticket, you should first contact the airline from whom you purchased your flight ticket, or check the airline's website for their policy on delays.

Describe what happened, the length of your flight delays and the reasons given for that delay.  Clearly state what they should pay you in compensation.

2) - (If no reimbursement is paid to you) - Complain to the Air Transport Users Council

To make a claim for compensation in the event you were delayed and denied boarding, you should follow the airline's customer relations procedure as described on their website or contact the Air Transport Users Council on 020 7240 6061 or complaints@auc.org.uk.

3) - You can issue a claim in your local county court.  Please read our GUIDE TO THE SMALL CLAIMS COURT.

Did you use a credit card to purchase your flight tickets?

If your flight tickets were purchased, or partly paid for, with a credit card and cost more than £100 then, under Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation for your delays from your credit card provider.

For more information on how to make a Section 75 claim please see our Section 75 Claims guide.