Have you been left out of pocket by your airline due to unreasonable flight delays?
Suggested steps to claim for compensation on flight
delays
1) - Write to the offending airline
To apply for a refund of your ticket, you should first contact
the airline from whom you purchased your flight ticket, or check
the airline's website for their policy on delays.
Describe what happened, the length of your flight delays and the
reasons given for that delay. Clearly state what they should
pay you in compensation.
2) - (If no reimbursement is paid to
you) - Complain to the Air Transport Users
Council
To make a claim for compensation in the event you were delayed
and denied boarding, you should follow the airline's customer
relations procedure as described on their website or contact the
Air Transport Users Council on 020 7240 6061 or
complaints@auc.org.uk.
3) - You can issue a claim in your
local county court. Please read our GUIDE TO THE SMALL CLAIMS
COURT.
Did you use a credit card to purchase your flight
tickets?
If your flight tickets were purchased, or partly paid
for, with a credit card and cost more than £100 then, under
Section 75 of the Consumer Credit Act 1974, you may be able to
claim compensation for your delays from your credit card
provider.
For more information on how to make a Section 75 claim please
see our Section 75 Claims guide.