The Airline's Defence
Exceptional Circumstances - Flight delay
compensation
The airline has written back and said something along these
lines:
"After looking into your complaint we must regrettably
advise you that the reason for the delay was due to an exceptional
circumstance in relation to a technical fault which was beyond the
airline's control"
To claim your flight delay/cancellation compensation it must be
the airline's fault, unless the problem is caused by exceptional
circumstances. For example, those problems outside the airline's
control. Most commonly: bad weather, some (very few) technical
problems and political instability. Excuses such as lack of
staff or problems with their plane (as opposed to problems with the
airport), are not good defences.
If your flight is cancelled, rather than delayed, you might not
be entitled to compensation when airlines have given 2 weeks notice
of the cancellation, or where they have provided passengers with
another flight no more than 1 hour from the original time of
departure.
If you aren't offered a flight that falls within this time-frame
or you're offered no alternative flight at all, you can claim
compensation according to the amounts stated in the terms
above.
How to
make a claim for flight delay/cancellation
compensation
Claims Financial