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Emirates complaints

Emirates complaints and what you should do

Firstly, consult Emirates complaints procedures under the "Rules & Notices" section in "Essential Information". Use the site map to find it as the site is fairly confusing. Read the accompanying PDF and follow exactly.

Should your complaint fall on deaf ears and you receive no compensation you may want to try some other approaches.

Two other sources of vital consumer advice include the Air Transport Users Council on 020 7240 6061, or visit complaints@auc.org.uk.

You may also wish to take your case to your local county court. Our GUIDE TO THE SMALL CLAIMS COURT is a perfect place to start learning how.

And one more avenue to take advantage of: according to Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation directly from your credit card company to cover the costs of your flight cancellation, as long as the tickets cost more than £100 and were bought with your credit card. Your Emirates complaints procedure may have failed to reimburse you but this little known but very powerful clause may yet save the day!

See Section 75 in more detail: Section 75 Claims guide.

Best of luck on your Emirates complaints from Claims Financial!

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