easyJet complaints – what should you do next?
Every airline inevitably delivers poor service from time to time and their passengers will naturally want to be apprised of their airline's complaints procedures policy to seek compensation most effectively.
Begin by consulting the easyJet website to see their complaints procedure regarding your particular grievance. Follow that advice exactly.
Always contact easyJet directly, not the airport you flew from. Put your grievance in writing and include your demands as well as the complaint details.
Should you be unsuccessful with your easyJet complaints and you feel you still have a case then other sources of advice include the Air Transport Users Council on 020 7240 6061, or visit firstname.lastname@example.org.
You may also pursue your claim in your local county court. Our Guide to the Small Claims Court is a fine place to begin.
And one last option: according to Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation directly from your credit card company to cover the costs of your flight cancellation, providing the tickets cost more than £100 and were purchased with a credit card.
For facts on how to make a Section 75 claim please visit our Section 75 Claims guide.
Best of luck with your easyJet complaints from Claims Financial!