easyJet complaints – what should you do next?
Every airline inevitably delivers poor service from time to time
and their passengers will naturally want to be apprised of their
airline's complaints procedures policy to seek compensation most
effectively.
Begin by consulting the easyJet website to see their complaints
procedure regarding your particular grievance. Follow that advice
exactly.
Always contact easyJet directly, not the airport you flew from.
Put your grievance in writing and include your demands as well as
the complaint details.
Should you be unsuccessful with your easyJet complaints and you
feel you still have a case then other sources of advice include the
Air Transport Users Council on 020 7240 6061, or
visit complaints@auc.org.uk.
You may also pursue your claim in your local county court.
Our GUIDE TO THE SMALL CLAIMS COURT
is a fine place to begin.
And one last option: according to Section 75 of the Consumer
Credit Act of 1974, you may be able to claim compensation directly
from your credit card company to cover the costs
of your flight cancellation, providing the tickets
cost more than £100 and were purchased with a credit card.
For facts on how to make a Section 75 claim please visit our
Section 75 Claims guide.
Best of luck with your easyJet complaints from Claims Financial!
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