Unforeseeable events cause delays, flight cancellations, overnight stays
If you have suffered extreme delays that resulted in flight cancellation, or an overnight stay, you should first contact the airline from whom you purchased your tickets, not the airport you flew from, and always check the airline's website for their policy on flight cancellations and compensation.
Describe what happened, the length of your delays and the reasons given for the flight delay. Were you left in the airport or did you require overnight accommodation at your expense? Tell them what it cost you and what you expect in compensation.
To make a claim for flight delays compensation in the event your flight was delayed and you were denied boarding, please see our free guide on flight delay compensation.
If you experienced flight delays, did you buy your tickets with a credit card?
If your flight tickets were purchased or partly paid for with a credit card and they cost more than £100, then under Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation from your credit card company to cover the costs of your flight delays.
For more information on how to make a Section 75 claim please see our Section 75 Claims guide.