Have you experienced unreasonable flight delays, airport ordeals and been left out of pocket?
Suggestions for making a successful claim
STEP ONE - WRITE TO THE AIRLINE
To apply for a refund of your ticket due to the fact that you suffered severe delays, you should first contact the airline office from where you purchased your ticket, not the airport you flew from, or check the airline's website for their policy on refunds.
Tell them what happened, the length of your delays and the reasons given for that delay. Were you left in the airport or did you require overnight accommodation at your expense? Tell them what you feel they should pay you for the compensation.
STEP TWO - (Assuming that no compensation is paid to you) - Complain to the Air Transport Users Council
To make a claim for airport delays compensation in the event you were delayed and denied boarding, you should follow the airline's customer relations procedure as declared on their website, or contact the Air Transport Users Council on 020 7240 6061, or firstname.lastname@example.org.
STEP THREE - You also have the right to issue a claim in your local county court. Please read our GUIDE TO THE SMALL CLAIMS COURT.
STEP FOUR - VOTE WITH YOUR FEET (they carry your wallet!)
If all consumers refused to give their custom to the companies who treated them improperly then we would all see customer care improve overnight. If you are left uncompensated for airport delays, next time you fly - go with their competitor.
If you experienced airport delays, did you purchase your tickets with a credit card?
If your flight tickets were purchased, or partly paid for, with a credit card and cost more than £100 then, under Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation from your credit card provider to cover the costs of your airport delays.
For more information on how to make a Section 75 claim please see our Section 75 Claims guide.