Got a Continental Airlines complaint and wondering what to do next?
So you have a complaint about a Continental Airlines flight and
are wondering what you can do do next? Start by checking their
website and look for their complaints procedure policy. It is in
the "Reservations/Refund Policy " section. Some of the advice
includes the following:
"When complications such as weather, air traffic control,
and mechanical delays occur, you may be eligible to request a
refund for a restricted ticket. In these situations, please submit
a
Refund Request.
If your flight is delayed two hours or more, and you would
rather postpone, please let us know, and we'll waive any change
penalties that may have applied to your ticket. You can even get a
travel credit or refund for the unused portion of your trip if you
choose not to travel. If you are on a trip involving a connection,
and you have made it to the connecting city, and there are no
suitable alternatives, you may ask to return to your origin and
receive a travel credit or refund. The amount and type of credit
will depend on the fare and what portion of the ticket has been
used."
Should you be unsuccessful with your Continental Airlines
complaints and you feel you still have a case, then other vital
sources of consumer advice include the Air Transport Users Council
on 020 7240 6061, or visit
complaints@auc.org.uk.
You may also choose to pursue your claim in your local county
court. This is far less difficult than most would imagine.
Our GUIDE TO THE SMALL CLAIMS COURT
is a great place to begin learning how.
Also, according to Section 75 of the Consumer Credit Act 1974,
you can claim compensation directly from your credit card
company to cover the costs of your Continental Airlines
flight cancellation, as long as the tickets cost
you more than £100 and were purchased with a credit card. The CCA
is a very powerful tool for consumer protection. The credit card
providers would prefer you didn't know about Section 75 as it
leaves them very exposed to customer complaints.
For facts on how to make a Section 75 claim please visit our
Section 75 Claims guide.
Best of luck with your Continental Airlines complaints from Claims Financial!