Continental Airlines Complaints

Got a Continental Airlines complaint and wondering what to do next?

So you have a complaint about a Continental Airlines flight and are wondering what you can do do next? Start by checking their website and look for their complaints procedure policy. It is in the "Reservations/Refund Policy " section.

The advice includes the following:

"When complications such as weather, air traffic control, and mechanical delays occur, you may be eligible to request a refund for a restricted ticket. In these situations, please submit a Refund Request.

If your flight is delayed two hours or more, and you would rather postpone, please let us know, and we'll waive any change penalties that may have applied to your ticket. You can even get a travel credit or refund for the unused portion of your trip if you choose not to travel. If you are on a trip involving a connection, and you have made it to the connecting city, and there are no suitable alternatives, you may ask to return to your origin and receive a travel credit or refund. The amount and type of credit will depend on the fare and what portion of the ticket has been used."

Should you be unsuccessful with your Continental Airlines complaints and you feel you still have a case, then other vital sources of consumer advice include the Air Transport Users Council on 020 7240 6061, or visit complaints@auc.org.uk.

You may also choose to pursue your claim in your local county court.  This is far less difficult than most would imagine. Our Guide to the Small Claims Court is a great place to begin learning how.

Also, according to Section 75 of the Consumer Credit Act 1974, you can claim compensation directly from your credit card company to cover the costs of your Continental Airlines flight cancellation, as long as the tickets cost you more than £100 and were purchased with a credit card. The CCA is a very powerful tool for consumer protection. The credit card providers would prefer you didn't know about Section 75 as it leaves them very exposed to customer complaints.

For facts on how to make a Section 75 claim please visit our Section 75 Claims guide.

Best of luck with your Continental Airlines complaints from Claims Financial!