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Compensation for flight Delays

Advice on how to obtain compensation for flight delays

First check the airline's website for their policy on compensation for flight delays. To apply for a refund of your ticket because you suffered severe delays, you should first contact the airline office from where you purchased your ticket, not the airport you actually flew from, and tell them what happened, the length of your delay and the explanation you were given for the delay. Were you left in the airport or did you require overnight accommodation at your expense? Tell them what you feel they should pay you as compensation for flight delays.

(Assuming that no compensation is paid to you) contact the Air Transport Users Council on 020 7240 6061, or complaints@auc.org.uk.

Don't forget your legal right to initiate a claim in your local county court. Feel free to read our GUIDE TO THE SMALL CLAIMS COURT.

If you experienced flight delays, did you purchase your ticket with your credit card?

If your flight tickets were purchased with a credit card and cost £100 or more ,then under Section 75 of the Consumer Credit Act 1974, you may be able to claim damages for flight delays from your credit card provider.

For more information on how to make a Section 75 claim please see our free Section 75 Claims guide.

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