How to get compensation for delayed flights
To apply for a refund of your ticket due to the fact that you
suffered severe delays, you should first contact the airline office
from where you purchased your ticket, not the airport you actually
flew from, and check the airline's website for their policy on
compensation for delayed flights.
Tell them what happened, the length of your delay and the
reasons given for that delay. Were you left in the airport or
did you require overnight accommodation at your expense? Tell them
what you feel they should pay you as compensation for delayed
flights.
(Assuming that no compensation is paid to you) contact
the Air Transport Users Council on 020 7240 6061, or
complaints@auc.org.uk.
Don't forget your right to issue a claim in your local county
court. Please read our GUIDE TO THE SMALL CLAIMS
COURT.
Don't forget to vote with your feet (they keep your
wallet elevated!)
If all consumers refused to give their custom to the companies
who treated them improperly then we would all see customer care
improve overnight. If you are left without compensation for
delayed flights, next time you fly - go with one of their
competitors.
If you experienced a flight delay, did you purchase your
ticket with a credit card?
If your flight tickets were purchased, or partly paid
for, with a credit card and cost more than £100 then, under
Section 75 of the Consumer Credit Act 1974, you may be able to
claim compensation for delayed flights from your credit
card provider.
For more information on how to make a Section 75 claim please
see our Section 75 Claims guide.
Claims Financial