Seeking compensation delayed flights and travellers nightmares
If you travel frequently you most likely have experienced
delayed flights. Some delays are mere temporary nuisances but
others are more severe and cause greater disruption to our plans
and travel itineraries. Is compensation a possibility or does the
small print protect the airlines from any responsibility?
Always review the airline's website for their guidelines on
compensation for delayed flights. If you believe you qualify, apply
for a refund of your ticket from the airline office from where you
purchased your ticket, not the airport you actually flew from.
Tell them what happened, the length of your delay and any
explanation you were given for the delayed flights. Tell them
what you feel they should pay you as compensation.
(Supposing that no compensation is offered to you) you
ought to contact the Air Transport Users Council on
020 7240 6061, or complaints@auc.org.uk.
As a last resort you have the legal right to start a claim in
your local county court. Our free GUIDE TO THE
SMALL CLAIMS COURT Provides useful information on
how to proceed.
There may be one last option!
If your delayed flights tickets were bought on a credit
card and cost you more than £100 ,then according to Section 75 of
the Consumer Credit Act 1974, you might be within your rights to
claim damages for flight delays from your credit card
provider. You may not successfully claim compensation from
both the credit company and the airline, unfortunately, so reserve
this avenue till last.
If you would like more detailed information on how to make a
Section 75 claim please see our free Section 75
Claims guide.
Claims Financial