British Airways complaints

British Airways complaints – what should you do now?

All airlines will deliver poor service from time to time whether they are striking or not. Their passengers will naturally want to be apprised of their airline's complaints procedures policy to seek compensation most effectively.

Begin by consulting the British Airways website to see their complaints procedure regarding your particular case. Follow it exactly. Always contact British Airways directly, not the airport you flew from. Put your complaints in writing and include all the details. Also include your demands for compensation.

Should you be unsuccessful with your British Airways complaints and you feel you still have a case then two other sources of vital consumer advice include the Air Transport Users Council on 020 7240 6061, or visit complaints@auc.org.uk.

You may also prosecute your case in your local county court.  Our Guide to the Small Claims Court is a perfect place to start.

And one more avenue to take advantage of: according to Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation directly from your credit card company to cover the costs of your flight cancellation, as long as the tickets cost more than £100 and were bought with your credit card. Your British Airways complaints procedure may have failed to reimburse you but this little known but very powerful clause may yet save the day!