Airport Flight Delay
How to get compensation for an airport flight delay
If you fly frequently, odds are that you will eventually experience an airport flight delay of lesser or greater proportions. What are your options?
Helpful suggestions for making a successful claim for airport flight delay compensation
To apply for a refund of your ticket due to the fact that you suffered a severe airport flight delay, you should begin by checking the airline's website for their policy on refunds before contacting the airline, not the airport you flew from. Tell them everything that happened, the length of your delay and the reasons given for the delay. Include relevant details like accommodation costs, missed connecting flights etc. Tell them what you expect in compensation. You should receive a judgement fairly quickly.
Get in touch with the Air Transport Users Council on 020 7240 6061, or firstname.lastname@example.org should your airport flight delay claim not proceed successfully.
You also have the right to issue a claim in your local county court. Please read our Guide to the Small Claims Court for useful guidance.
And don't forget that if all consumers refused to give their custom to the companies who treated them unjustly, then we would all see customer care improve at once. If you are ever left uncompensated for an airport flight delay, next time you fly - go with their competitor.
Did you purchase your flight tickets with a credit card?
If your flight tickets were purchased with a credit card and cost more than £100 then, according to Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation from your credit card company to cover the expenses of your airport flight delay. For more detailed information on how to make a Section 75 claim consult our Section 75 Claims guide.
Best of luck!