Consumer rights and airport delays: the options
Suggested steps to claim for compensation on airport
delays
1) - Write to the offending airline
To apply for a refund of your ticket, you should first check the
airline's website for their policy on delays. Next, contact
the airline from whom you purchased your flight ticket - not the
airport you flew from.
Describe what happened, the length of your flight delays and the
reasons given for that delay. Clearly state what they should
pay you in compensation for the extra time spent enjoying
their airport services rather than getting on with your
holiday.
2) - (If no reimbursement is paid to
you) - Complain to the Air Transport Users
Council
Contact the Air Transport Users Council on
020 7240 6061 or try complaints@auc.org.uk.
3) - You can also issue a claim in
your local county court. Please see our GUIDE TO THE SMALL CLAIMS
COURT.
Did you purchase your flight tickets using your credit
card?
If your flight tickets were purchased, or partly paid
for, with a credit card and cost more than £100 then, under
Section 75 of the Consumer Credit Act of 1974, you may be able to
claim compensation for your airport delays from your credit
card provider.
For more information on how to make a Section 75 claim please
see our Section 75 Claims guide.
Claims Financial