Airport Delays - Gatwick
Flight delays at Gatwick or any other airport are a fact of
modern life. There are some reasons that are more legitimate and
understandable than others however. There is a big difference
between an overbooked flight and extreme weather conditions for
instance.
If you have encountered extreme delays that resulted in a flight
cancellation, or an overnight stay, you should first contact the
airline that sold you your ticket, not Gatwick airport. When making
a claim for flight cancellation you should closely follow the
airline customer relations procedures as described on their
website.
Clearly describe what took place in detail. How long was the
length of your airport delay? What were the reasons given for the
delays? Were you left in the airport at Gatwick or did you
require overnight accommodation at your expense? Tell your airline
what it cost you and what you expect in compensation.
Should your efforts fail, contact the Air Transport Users
Council on 020 7240 6061, or visit complaints@auc.org.uk.
You may also choose to pursue the claim in your local county
court. Have a look at our free GUIDE TO THE SMALL CLAIMS
COURT.
Did you purchase your tickets with a credit
card?
If your flight tickets were purchased or partly paid
for using a credit card and they cost more than £100, then
under Section 75 of the Consumer Credit Act of 1974, you may be
able to claim compensation directly from your credit card
company to cover the costs of your Gatwick airport
delays.
For further details on how to make a Section 75 claim visit our
Section
75 Claims guide.
Claims Financial