Airline Flight Delays

Airline flight delays and your consumer rights

To apply for a refund of your ticket due to the fact that you suffered severe delays, you should first contact the airline office from where you purchased your ticket, not the airport you actually flew from. Don't forget to check the airline's website for their policy on compensation for flight delays.

Clearly tell them what happened, the length of your delay and the reasons given. Tell the airline what you feel they should pay you as compensation for flight delays.

(Assuming that no compensation is paid to you) contact the Air Transport Users Council on 020 7240 6061, or complaints@auc.org.uk.

Never forget you have the right to issue a claim in your local county court.  Please read our free GUIDE TO THE SMALL CLAIMS COURT.

If you experienced airline flight delays, did you purchase your ticket with a credit card?

If your flight tickets were purchased, or were partly paid for, with a credit card and they cost more than £100 then, under Section 75 of the Consumer Credit Act 1974, you may be able to claim compensation for flight delays from your credit card provider.

For more information on how to make a Section 75 claim please see our Section 75 Claims guide.