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Airline Complaints

Where can you turn for advice on airline complaints procedures?

To apply for a refund of your ticket due to the fact that you suffered severe delays, you should first contact the airline from whom you purchased your ticket, not the airport you flew from, and first check the airline website for their policy on complaints and refunds.

Tell them what happened, the length of your delays and the reasons given for that delay. Were you left in the airport or did you require overnight accommodation at your expense? Tell them what you feel they should pay you for the compensation.

(Assuming that no compensation is paid to you) - contact the Air Transport Users Council on 020 7240 6061, or complaints@auc.org.uk.

You also have the right to issue a claim in your local county court. Please read our GUIDE TO THE SMALL CLAIMS COURT.

Did you buy your tickets using a credit card?

If your flight tickets were purchased, or partly paid for, with a credit card and cost more than £100 then, under Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation from your credit card provider to cover the costs of the airport delays that caused your airline complaints.

For more information on how to make a Section 75 claim please see our Section 75 Claims guide.

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* The expression "No Win No Fee" is used in line with the guidelines established by the Committee for Advertising Practices. Clients may be required to pay cancellation charges where a claim is discontinued at the client's request.