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Airline Compensation

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If you have encountered extreme delays that resulted in a flight cancellation, or an overnight stay, you should first contact the airline that sold you your ticket, not the airport you flew from.

Clearly describe what happened in detail. How long was the length of your delay? What were the reasons given for the flight cancellation? Were you left in the airport or did you require overnight accommodation at your expense? Tell the airline what it cost you and what you expect in compensation.

To make a claim for flight cancellation you should follow our free guide on how to claim flight compensation.

You may also pursue a claim in your local county court. Please see our free GUIDE TO THE SMALL CLAIMS COURT.

If you experienced a flight cancellation, did you buy your tickets with a credit card?

If your flight tickets were purchased or partly paid for using a credit card and they cost more than £100, then under Section 75 of the Consumer Credit Act of 1974, you may be able to claim compensation directly from your credit card company to cover the costs of your flight cancellation.

For more details on how to make a Section 75 claim please visit our Section 75 Claims guide.

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* The expression "No Win No Fee" is used in line with the guidelines established by the Committee for Advertising Practices. Clients may be required to pay cancellation charges where a claim is discontinued at the client's request.