Know your rights under the Sales of Goods Act
You've probably heard about the Sale of Goods Act 1979, likely
within the context of consumer rights. But what exactly does the
Sale of Goods Act say about your everyday interactions with
retailers, and what rights does it grant you?
The part of the Sale of Goods Act which is likely to apply to
you regards the return of faulty goods to the shop they were
purchased from.
Regarding this matter, the Sale of Goods Act states that if you
buy goods which turn out not to be in "satisfactory" condition, it
is the obligation of the retailer to resolve this situation.
In practice, this means that if you purchase faulty goods, the
business you bought them from is legally required to offer a
refund, if the goods are returned to them within a reasonable
period of time. The Sale of Goods Act also states that if a longer
period of time has elapsed and your money cannot be refunded, the
retailer must offer a replacement or have the item repaired for
you, free of charge.
These rights laid out in the Sale of Goods Act apply regardless
of manufacturers' warranties or guarantees, and are the
responsibility of the retailer.
To learn more about your rights when returning faulty goods or
dealing with retailers, read our free consumer rights guide.
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