Understand your statutory rights
You might be aware that you have certain statutory rights when
purchasing or returning goods, but not certain of what they are.
Or, maybe you thought you knew your statutory rights, but have been
told otherwise by a retailer when you tried to put them into
practice.
The fact is, many shops and businesses will try to confuse you
over what your statutory rights actually are, in order to dodge
responsibility for the goods they sell and avoid incurring expenses
for replacement and repair.
Your statutory rights, as laid out in the Sale of Goods Act
1979, actually state that if you purchase faulty goods from a
retailer and return them within a reasonable timeframe, you are
legally entitled to a refund; and that, even if a longer amount of
time has elapsed, you can request a replacement or repair for goods
that were of unsatisfactory quality when purchased, with the
retailer being obliged to comply.
Your statutory rights are there to protect you as a consumer, so
don't let an unscrupulous retailer mislead you. Check out our free
guide for more information about your statutory rights and how to
exercise them.
Claims Financial