What are my rights under the Sales of Goods Act?
The Sales of Goods Act 1979 establishes the legal rights of
consumers when dealing with retailers. The main application of the
Sales of Goods Act in everyday life involves the return of faulty
goods, and your rights as a consumer when doing so.
The Sales of Goods Act states that any item purchased from a
retailer should be of "satisfactory" condition and quality, and
that the responsibility falls to the retailer if the goods
purchased are faulty. Under the Sales of Goods Act, a retailer must
offer a refund for any faulty goods returned within a reasonable
period, and even after that they must still provide a free
replacement or repair.
Many shops and businesses try to confuse you about your rights
under the Sales of Goods Act, but they are the ones liable for
selling faulty goods - it is not the responsibility of the
manufacturer.
For more information about the Sales of Goods Act and how to go
about returning faulty goods, be certain to read our free Consumer
Rights guide.
Claims Financial