Help understanding the Sales of Goods 1979 Act
You've probably heard of the Sales of Goods 1979 Act, which
establishes your rights as a consumer when dealing with shops,
businesses and any other non-private sellers. You might even have
mentioned the Sales of Goods 1979 Act when dealing with faulty
goods and a problematic retailer, only to have them tell you that
it's inapplicable in your situation.
Don't let them fob you off with excuses - you have rights under
the law, and those rights are laid down by the Sales of Goods 1979
Act.
The Sales of Goods 1979 Act states that if you purchase an item
which is not of "satisfactory" quality, the retailer involved in
the transaction is legally bound to offer you a refund, replacement
or repair, free of charge. After a certain amount of time has
elapsed, the requirement for them to offer you a refund is no
longer in force - but even then they must still replace or repair
an item if it was faulty when you bought it.
Manufacturer guarantees or warranties make no difference to your
rights -the Sales of Goods 1979 Act makes it clear that the
responsibility falls to the retailer.
For more information about faulty goods, the Sales of Goods 1979
Act and your rights, make sure to read our free Consumer Rights
guide.
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