Your rights under the Sales of Good Act
The Sales of Good Act is a law which tells you the
responsibilities of a shop or business when a customer buys faulty
goods. Under the Sales of Good Act, it is the retailer's fault when
this happens and they are the ones who have to fix the
situation.
If a customer returns the faulty goods quickly, they must give
you a refund if you ask; but even if you wait a long time, they
must offer to replace or repair the unsatisfactory item.
You might be confused by a warranty or guarantee from the
company which made the product, but while these can be useful, you
should speak with the shop or business from which you bought the
item if it was faulty when purchased. The law says that it is their
responsibility.
To learn more about returning faulty goods, make sure you read
our free Consumer Rights guide.
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