Sale of Goods Act 1979
Your consumer rights under the The Sale of Goods Act 1979
If you know something about consumer rights, you've probably heard of the Sale of Goods Act 1979. But which rights exactly does the Sale of Goods Act 1979 define, and how does it work in practice?
The Sale of Goods Act 1979 lays out rules regarding transactions between non-private sellers and their customers. One of the more important rights it establishes, and probably the most frequently-invoked one, is the right of a customer to return goods to a retailer if it transpires that they are not of "satisfactory" quality.
Under the Sale of Goods Act 1979, a retailer is responsible for customer satisfaction in this regard, and you are entitled to a refund if you return faulty goods within a reasonable amount of time. Even if you keep these faulty goods for a longer period, though, the Sale of Goods Act 1979 still legally requires that the retailer provide a replacement or a repair service, free of charge, whenever you return them.
Shops and businesses may claim that their policy is different, or direct you to the manufacturer instead, but the Sale of Goods Act 1979 holds the retailer responsible.
Know your rights as a consumer. For more information on the Sale of Goods Act 1979 and what it means for you, read our free Consumer Rights guide.