Your consumer rights under the The Sale of Goods Act 1979
If you know something about consumer rights, you've probably
heard of the Sale of Goods Act 1979. But which rights exactly does
the Sale of Goods Act 1979 define, and how does it work in
practice?
The Sale of Goods Act 1979 lays out rules regarding transactions
between non-private sellers and their customers. One of the more
important rights it establishes, and probably the most
frequently-invoked one, is the right of a customer to return goods
to a retailer if it transpires that they are not of "satisfactory"
quality.
Under the Sale of Goods Act 1979, a retailer is responsible for
customer satisfaction in this regard, and you are entitled to a
refund if you return faulty goods within a reasonable amount of
time. Even if you keep these faulty goods for a longer period,
though, the Sale of Goods Act 1979 still legally requires that the
retailer provide a replacement or a repair service, free of charge,
whenever you return them.
Shops and businesses may claim that their policy is different,
or direct you to the manufacturer instead, but the Sale of Goods
Act 1979 holds the retailer responsible.
Know your rights as a consumer. For more information on the Sale
of Goods Act 1979 and what it means for you, read our free Consumer
Rights guide.
Claims Financial