Learn about the Sale of Good Act
The Sale of Good Act is a UK law which lets you know what rights
you have if you buy something from a shop and it turns out to be
faulty in some way.
According to the Sale of Good Act, when this happens, it is the
responsibility of the retailer who sold you the item to set it
right.
The Sale of Good Act says they must give you a refund of your
money, offer a replacement, or repair the broken item for you. They
are not allowed to charge you money for this.
Don't be confused by a warranty or guarantee from the company
which made the item; this is only important if it breaks when you
are using it. The Sale of Good Act says that if it was broken or in
poor condition when you bought it, the shop who sold it to you must
help you instead.
Learn more about your rights and how to return faulty goods by
reading our free Consumer Rights guide.
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