Sale of Good Act
Learn about the Sale of Good Act
The Sale of Good Act is a UK law which lets you know what rights you have if you buy something from a shop and it turns out to be faulty in some way.
According to the Sale of Good Act, when this happens, it is the responsibility of the retailer who sold you the item to set it right.
The Sale of Good Act says they must give you a refund of your money, offer a replacement, or repair the broken item for you. They are not allowed to charge you money for this.
Don't be confused by a warranty or guarantee from the company which made the item; this is only important if it breaks when you are using it. The Sale of Good Act says that if it was broken or in poor condition when you bought it, the shop who sold it to you must help you instead.
Learn more about your rights and how to return faulty goods by reading our free Consumer Rights guide.