Having trouble returning goods?
Returning goods to a retailer can be problematic at times, and
may be a confusing and frustrating experience for the consumer.
But, despite what the seller might claim, the Sale of Goods Act
places them in a position of legal responsibility if their goods
turn out to be faulty, and it is your right when returning goods to
demand a refund, or, if a reasonable amount of time has passed
since you purchased the goods, to get them repaired or replaced for
free.
The Sale of Goods Act establishes your rights when returning
goods that are not of "satisfactory" quality, the standard you
could reasonably expect from them, and it falls to the retailer to
help you out if they fail this expectation.
Even a manufacturer's warranty doesn't override these statutory
rights, so don't let a retailer fob you off with excuses intended
to prevent you from returning goods.
To find out more about returning goods and what you can legally
expect of retailers, check out our free guide on consumer rights
when returning faulty goods.
Claims Financial