Having problems regarding the return of goods?
Many retailers have put their own policies in places regarding
the return of goods, and these rules usually benefit the company
rather than the customer. What you may not realise is that many of
these policies stand only to mislead you about your rights as a
consumer, and that there are laws governing all transactions with
non-private sellers.
The Sale of Goods Act 1979 states your rights involving the
return of goods, and it places responsibility on the retailer for
the quality and condition of goods sold through them.
If you purchase an item from a shop which is not of
"satisfactory" quality, as long as you return it within a
reasonable amount of time you are entitled to a refund. And, even
if you've left it too long for that, they must still repair the
goods or replace them for you if they were faulty when you bought
them.
Retailers may attempt to steer you wrong with claims of shop
policy or manufacturer warranties, but ultimately the
responsibility falls to them and your rights with regard to the
return of goods are not up for debate.
To learn more about the return of goods and consumer law, check
out our free Consumer Rights guide.
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