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Consumer rights UK

When it comes to consumer rights, UK laws define them clearly

Consumer rights in the UK, as well as many other Commonwealth countries, are defined by the Sale of Goods Act 1979, which clearly lays down rules for transactions between non-private sellers and consumers.

If, for example, returning faulty goods, you have certain consumer rights. UK law establishes these and all retailers are required to abide by them.

If the goods are returned within a reasonable timeframe, you are legally entitled to a refund. Even when a longer period of time has passed, the retailer must offer to repair or replace a faulty item free of charge. Don't be misled over these consumer rights - UK retail regulations are very clear on the matter.

Some shops or businesses may suggest that you should be dealing directly with the manufacturer, but this is a distraction tactic designed to discourage you from pursuing the matter.

For more information about consumer rights, UK retail laws and how to return faulty goods, you may want to read our free Consumer Rights guide.

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