When it comes to consumer rights, UK laws define them clearly
Consumer rights in the UK, as well as many other Commonwealth
countries, are defined by the Sale of Goods Act 1979, which clearly
lays down rules for transactions between non-private sellers and
consumers.
If, for example, returning faulty goods, you have certain
consumer rights. UK law establishes these and all retailers are
required to abide by them.
If the goods are returned within a reasonable timeframe, you are
legally entitled to a refund. Even when a longer period of time has
passed, the retailer must offer to repair or replace a faulty item
free of charge. Don't be misled over these consumer rights - UK
retail regulations are very clear on the matter.
Some shops or businesses may suggest that you should be dealing
directly with the manufacturer, but this is a distraction tactic
designed to discourage you from pursuing the matter.
For more information about consumer rights, UK retail laws and
how to return faulty goods, you may want to read our free Consumer
Rights guide.
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