Returning Faulty Goods
Your consumer rights when dealing with faulty goods
When it comes to faulty goods many consumers are unaware of the
protection and rights they are legally entitled to. Shops often
exploit their customers' uncertainty and violate shoppers' rights
by trying to weasel out of offering refunds, repairs or
replacements.
However, under the Sales of Goods Act the
seller is legally responsible to remedy the
situation in the event of faulty goods.
The act says that if goods turn out not be of a "satisfactory"
quality* you have the right to demand a refund
from the seller (as long it is within a reasonable time of the
purchase). And if too much time has elapsed for you to get a refund
then you are entitled to get the item repaired or replaced
for free instead.
Faulty goods are also often covered by the manufacturer's
guarantee, or warranty, but this is in addition to
your automatic rights and do not represent a get-out-of-jail-free
card for the retailer. Your rights may also extend beyond the
manufacturer's guarantee once it has expired.
So to learn more about what consumer rights you are entitled to
when dealing with faulty goods and how to use them please read
on.
*The Sales of Goods Act 1979 requires that
the trader sells goods which are:
- of satisfactory quality, which includes goods which are free
from minor defects, durable, safe, and of satisfactory apperance
and finish.
- fit for all purposes made known to the seller at the time of
purchase as described
How to get a
refund for faulty goods
How to get faulty goods replaced or repaired for
free
Claims Financial