How to complain about estate agents
Making a complaint about an estate agent and cancelling
their services
Most reputable estate agents should have an internal complaints
procedure in place. Make your complaint known to the agent, telling
them what is wrong and what you want them to do to rectify the
problem.
If your grievance with your estate agent remains after
complaining to them directly, contact the Property Ombudsman, the
Surveyors Ombudsman Service, and/or your local Trading Standards
Office. The Office of Fair Trading has powers to investigate estate
agents who may have broken laws governing the industry.
Estate agents who are not members of any scheme should be
avoided in the first place and can be fined.
Below is a list of useful addresses that you can contact when
complaining about an estate agent:
Royal Institution of Chartered Surveyors
12 Great George Street
London SW1P 3AD
Tel 020 7222 7000
The Ombudsman for Estate Agents Scheme
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX
Tel 01722 333 306
The Compliance Officer
The National Association of Estate Agents
Arbon House
21 Jury Street
Warwick CV34 4EH
Tel 01926 496 800
Claims Financial