How to make your utility overcharging Complaint

STEP ONE: WRITE TO THE UTILITY COMPANY

First of all, you must complain to the company directly. This can either be done by phone or in writing. Every company should have a complaints procedure in place; this can usually be found on their website or you can request a copy from them.

When you write to them, remember to include as much documentary evidence as possible to support your case (e.g. bills, dated meter readings.)

Explain clearly that you have been overcharged and you wish for the matter to be looked into and for your account to be refunded.

STEP TWO: REJECTED? WRITE TO THEM AGAIN

If your complaint is rejected then write to the company again, this time asking for a more senior person in the company to look at it.

You should have received a complaint reference number after your initial enquiry so make sure to include this on any further correspondence. When following up a complaint also include details of the steps you have already taken to resolve the matter.

Taking your utility complaint further

Claims Financial