As well as the Doorstep Selling Regulations there are some
industry codes of practice that can also protect you.
Direct Selling Association (DSA) Code of
Practice
If the salesperson or organisation you're buying from is a
member of the DSA, you normally have a 14-day cooling-off period
during which you can cancel your order and get a refund of any
money you've paid.
Also, the seller must show ID and give accurate information
about products and services.
Association of Energy Suppliers' (AES) Code of
Practice
Since domestic gas and electricity was opened up to competition
the energy watchdog has received numerous complaints about the use
of high-pressure sales tactics to try and get customers to switch
suppliers.
The AES code sets down rules that all energy salespeople must
follow when selling 'face-to-face' (for example, in your home or in
a shopping centre).
The guidelines say, among other things, that salespeople:
- can call at your home only between 9am and 8pm (unless you ask
for a visit outside these times)
- must say who they are and show a valid ID card
- must do their best to make sure you understand any contract
you've signed, and your right to cancel
- must not exploit consumers, give them false information or use
high-pressure sales tactics
- must leave your home if you ask them to.
If you think a salesperson has broken the code of practice then
contact the relevant energy company first of all. To further
your complaint you can contact the energy regulator,
Energywatch.
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