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Halifax loses 70,000 customers over new bank charges policy

£1-a-day overdraft fee causes controversy

By Lezanne Janse van Rensburg, 21st December 2009

Halifax's decision to implement a ₤1-a-day overdraft fee is costing them dearly.

Since announcing their plans to introduce overdraft fees to customers not in credit, Halifax has seen more than 70,000 disgruntled account holders walk out their doors.

Rival banks, such as HSBC, Abbey and Nationwide, has seen thousands of former Halifax customers flooding their doorways after hearing of the proposed new bank charges.

The new overdraft charges would lead to many consumers having to pay hundreds of pounds each year for even the smallest borrowing limits. According to Halifax's proposal, account holders will be paying ₤1 a day when given permission to go into the red, while customers who take an unauthorised overdraft will be facing a staggering daily bank charge of ₤5.

Customers who take an unauthorised overdraft will be facing a staggering daily bank charge of ₤5.

Halifax, of which 43 percent is owned by taxpayers, has seen an unprecedented amount of account holders closing accounts and switching to other banks. Experts within the banking sector stated that the sudden introduction of overdraft charges has lead to tens of thousands of customers seeking more profitable deals.

Experts also added that the initial number of 70,000 account closures could be even higher due to many customers with multiple accounts only closing one of their accounts.

The majority of account holders only switched banks a few days ago as the daily overdraft fees were officially implemented. The newly introduced bank charges could be detrimental to the existence of Halifax as competition within the banking sector's current account market is increasing rapidly.

According to Halifax there have been a number of customers who have opened a Reward Account during the last year. In reaction to the overwhelming anger over the overdraft fees, the bank's spokesperson said: "If any customer is in any doubt, they should get in touch so we can ensure they are in the best account."

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