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Credit card industry to make accounts fairer for struggling customers

By Elliot Wright, 19th January 2010

The UK Cards Association has today proposed a raft of changes they hope will help consumers gain more control over their finances.

The group, which represents all the major credit, debit and charge card issuers in the UK including banks, has submitted proposals to the Government which offer important enhancements to the accounts of the UK's 30.2m credit card holders.

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It is hoped that the new measures will help those who struggle with payments as well as preserving the interests of the majority who use the UK's 66 million credit cards responsibly.

The proposed package includes a change to the allocation of payments practices, so that all payments above the minimum payment are allocated to the most expensive - and potentially damaging - debt first. This will benefit a quarter of all credit card accounts.

A ban on unsolicited credit limit increases for customers facing difficulties could also come into place to prevent those in trouble falling deeper into debt. Any other customer offered a limit increase will be offered a new 30-day notice period and a simple means of 'opting-out'.

A ban on unsolicited credit limit increases for customers facing difficulties could also come into place to prevent those in trouble falling deeper into debt.

Companies will also be made to keep an eye on any customer who repeatedly only makes the minimum repayment. This is the most expensive way of paying off a debt and it is estimated that 3.1% of card users pay the minimum for 12 consecutive months.

The Cards Association will also work with the Government to make credit card accounts more transparent and simpler for customers.

Melanie Johnson, Chair of the UK Cards Association says "The credit card industry is keen to give consumers as much control of their finances as possible. Our approach will deliver big improvements to customers without smothering competition and choice, which customers value and gain significant benefit from. It will also maintain features which are vital to lenders being able to lend responsibly."  

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