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Consumers told to fight bank charges alone as regulator throws in towel

OFT drops bank charges legal case against banks

By Elliot Wright, 22nd December 2009

The Office of Fair Trading (OFT) has dropped its bank charges case against the banks, but is encouraging customers to carry on claiming.

The OFT made the decision after the Supreme Court ruled last month that the regulator did not have jurisdiction on unauthorised overdraft charges and could not assess the charges on grounds of fairness.

In a statement released this morning the OFT chief executive, John Fingleton, said: "The supreme court judgment was not the outcome we had hoped for and was disappointing for many bank customers.

The decision is a massive letdown for more than a million consumers who had hoped to reclaim an estimated £20bn worth of unfair bank charges.

"Having now considered in detail all the options available to us in light of the judgment, we have decided not to continue what would be a narrow investigation with limited prospects of success."

The decision is a massive letdown for more than a million consumers who had hoped to reclaim an estimated £20bn worth of unfair bank charges.

However, the OFT has said that consumers can still make bank charges claims on an individual basis.

How people can go about making claims is still unclear but the OFT has indicated that the Financial Ombudsman Service (FOS) may be available for consumers wishing to make complaints against their bank charges.

It is also expected that the government and the regulators will work with the banks to ensure that consumers are not mistreated and charged disproprtionate sums for breaking contract terms in the future.

Nick Clegg, leader of the Lib Dems, said: "The Liberal Democrats will continue the fight for fair bank charges in Parliament and push for a change in the law if necessary so that high street banks cannot keep ripping off their customers.

"Having come so close to overhauling an unfair system of charging that penalises vulnerable groups of people, I know that the campaign will not just stop."

Positively, as a result of the legal proceedings, banks including HSBC, Royal Bank of Scotland, Halifax and five other lenders, have already begun to reduce their unauthorised overdraft charges and are making it easier for customers to switch accounts should they be unsatisfied.

In addition, the decision does not affect consumers' ability to claim compensation for other banking grievances such as credit card charges and mis sold payment protection insurance.

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