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Customers seek to reclaim mis-sold PPI

Payment Protection Insurance scandal leads to payouts

by Luke Whitmore, 19th May 2011

The PPI mis-selling scandal has resulted in thousands of consumers complaining to their banks for refunds, in a move long-anticipated by financial analysts.

Despite warnings from the FSA, the banks put PPI reclaiming on hold as they fought an ultimately unsuccessful court case against new regulations which would see them legally obliged to offer redress to customers who had been incorrectly sold the insurance.

But high-street banks capitulated last week, declaring that they would not appeal against the court ruling against them and announcing the initial provisions that would be made for PPI compensation. This compensation fund currently totals over £5 billion, demonstrating the extent of PPI mis-selling at its height.

PPI - or Payment Protection Insurance - should by all accounts be an innocuous product. A form of loan insurance, it was originally intended to provide protection for a borrower should they suffer an unexpected loss of income. The insurance was intended to kick in should they ever need help making the repayments on their loan, ensuring their financial security.

But PPI became an unrivalled means of making profit off of borrowers when banks became to systemically mis-sell the product to customers who had no use for it and in some cases did not even ask for it. Despite practically cheating people out of their money, the banks would often dismiss complaints over these practices or offer consumers a refund far lower than that which they were entitled to.

Now banks are being forced to reassess their entire history of PPI selling, with new rules from the Financial Services Authority which are being applied retroactively and meaning that banks will be forced to pay out compensation to customers who have been victims of PPI mis-selling.

Despite this, the banks are already finding loopholes, with some refusing to reevaluate the claims of customers whose original complaints were denied - even though the standards by which cases are judged has changed since then.

If you have been a victim of this scandal, we can help you reclaim PPI.

Claims Financial

Testimonial
"I just had to put pen to paper and write to say I'm more than delighted with my settlement that you won me back from my PPI I had with Lloyds TSB. The Claim Forms were simple to fill in. It was a breeze"
Mr R Evans 11 Nov 2010
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