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Consumer News

The latest news on issues that affect you, the consumer

Up to date and topical news on a range of matters that affect millions of us day to day.

Customers urged to go to Ombudsman after bank error

Clydesdale Bank and Yorkshire Bank are to impose increased payments upon its mortgage customers to make up a shortfall resulting from their own blunder.

Posted: 26 July 2010View article

Unite members reject "final" BA pay offer

Air travellers could soon face more strike chaos after Unite union members rejected BA’s “final” pay offer.

Posted: 21 July 2010View article

BT to raise phone call charges by 10%

BT has announced that it will increase both its phone call charges and fees for line rental from the beginning of October.

Posted: 20 July 2010View article

Banks “ripping off” customers, says Cable

Britain’s banks are ripping off their customers, said Business Secretary Vince Cable in a TV programme broadcast on Monday evening.

Posted: 20 July 2010View article

Pre-paid energy customers going without

Hundreds of thousands of UK householders who make use of pre-paid meters have gone without energy at some point in the last year, according to a new report.

Posted: 16 July 2010View article

Misleading Asda advert banned

An Asda advert which presented a basic consumer right as a new shop policy has been banned by the Advertising Standards Authority.

Posted: 16 July 2010View article

Plans to abolish compulsory annuities

Compulsory annuities for the elderly are likely to be binned, government plans have revealed.

Posted: 16 July 2010View article

The Art of Warranties

Whenever you buy any item more expensive than a grape, you’ll probably find a salesman trying to push an extended warranty onto you. But are these policies worth it – and what can you do if your warranty claim was rejected or you want to cancel your coverage?

Posted: 16 July 2010View article

Mobile companies failing customers on coverage concerns

When complaining of unsatisfactory coverage, the majority of mobile phone users do not receive adequate information regarding cancellation of contract, according to new research.

Posted: 15 July 2010View article

Bonds Compensation

You may be able to claim compensation if you have lost a substantial sum of money through an investment or by purchasing bonds.

Posted: 07 July 2010View article

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