What to do if a building firm carried out your shoddy building work
If it wasn't a cowboy builder that did a bad job on your home
but a building company, then it may be somewhat easier to rectify
the problem as the company should have a complaints procedure in
place.
Building companies that belong to the National Federation of
Builders, House Builders Federation and the Construction
Confederation, are all part of the "considerate construction
scheme" which is designed to reduce disruption caused by
construction.
Other building federations/associations will also carry
guarantees of some description which provide the consumer with a
complaint procedure and assurance against shoddy workmanship, for
example the Federation of Master Builders.
Firstly, before you make your complaint, you should have a very
clear idea about what you deem to be the defect and how and what
you expect to be done to rectify it.
Gather evidence to support your claim. It is a good idea to take
photographs of the defects.
Once you have collated your complaint, direct it to the
construction builders in question, preferably the foreman.
If your complaint is not acted upon or no improvements are made
to the building work, then escalate your complaint to someone more
senior at the company such as a manager at the head office.
If your complaint remains unresolved then you should seek advice
from your local Trading Standards office or Citizens' Advice
Bureau. They will give free advice and may take up your complaint
for you.
Click
here to find out how to get compensation for substandard building
work
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