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Can I get compensation for substandard building work?

How to ask for a Section 75 refund for botched building jobs

If no compensation is forthcoming following your complaint to the building firm then it may still be possible to be compensated providing you paid for some of the work with a credit card.

If the work cost between £100 and £30,000 and it was paid either in full or partly by your credit card then, under Section 75 of the Consumer Credit Act 1974, you can claim compensation from your credit card company.

Section 75 essentially gives extra protection to consumers who have been left short-changed after the purchase of faulty, mis-described or non-existent goods or services - and substandard building work qualifies.

You can find out how to make a claim under Section 75 in our full and comprehensive Section 75 claims guide.

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