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Consumer Law Blog

Signature forgery - a new low for the banks

by Bradley Askew 15 December 2011

NatWest has this week admitted in writing that it forged a customer's signature on the terms and conditions on a loan. One of the extra terms and conditions related to PPI, or "repayment protection" as NatWest called it.

Mr Morley told the Guardian, "I said... I haven't agreed to those terms and conditions. I didn't sign for that loan. They kept coming back saying the loan is still outstanding, and we would like you to call us to discuss ways of settling it". NatWest has offered Mr Morley £612 to cover charges and as a goodwill gesture yet they are still pursuing Mr Morley for a five figure sum.

According to the Guardian, Natwest has stated that, "It is regrettable this has occurred and my sincere apologies to Mr Morley for any upset this has caused... however, the bank still holds the opinion that he has benefited from the loan funds received." Mr Morley is taking the matter to his county court and is seeking to have the entire loan written off.

If you have taken out a loan in the last ten years it is worth checking to see if you have PPI. Many customers have been mis-sold PPI without their knowledge. If you think that this could be the case then you should make contact today and find out if you are eligible for substantial compensation.

With evidence now appearing that banks have gone as far as to cloak PPI with names customers will not recognise and even tell customers that the insurance was a necessary requirement, it is well worth checking that PPI is not something that you are paying for unnecessarily or without your knowledge. If it is, you should be able to claim a substantial amount of compensation.

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