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Consumer Law Blog

Ryanair Complaints and Unfair Charges

by Bradley Askew 07 March 2010

Is it just me or are the headline fares for low cost airlines becoming more and more silly? 

I just booked a family flight to Bezier from Bristol and  the booking process started well but ended badly.

We are visiting our friends who live in a little place called Florac and the headline fares are £9.99, (cheap as chips almost)..But  after I had been through the booking steps the total fare was £560!

I was lured in as many by the promise of cheap flights but then conceded to the airline that we would inconvenience them by requiring extravagant extras like baggage.  Thats right - not a 12 ft surf board or sea kayak, or even skis - 2 bags for our clothes.  They cost an extra £30 each.

We were then required to opt out of travel insurance.  It doesn't ask do you want it or not, it makes you click on a drop down menu with the term 'no travel insurance required' somewhere in the middle.

Then the icing on the cake was the admin fee which I believe was £30 because i paid with a credit card!  I am sure this is all legal but my local sandwich shop says they need to charge me 50p for purchases under £5...surely if I am spending £530 plus this could be waived.....?  Perhaps, but its all part of the machinery to rinse my froogle wallet.  I guess it worked as I did click the  'complete purchase' button.

As I said I am sure this is all quite legal but do be on guard against headline grabbing numbers like £9.99.

If the flight is cancalled or delayed its time to get your own back.  Claim Flight Cancellation Compensation

 

 

Comments (3)

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  • \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\strongy08/04/1019:54

    I have only flown once with Ryanair 4 passengers from Birmingham, I never actually booked the flight it was done with a travel agent 5 months before departure. I paid£286 to the travel agent on arrival at the airport i had to pay £114 for boarding passes and £60 for luggage,i spoke to the check in clerk and she made a phone call to her supervisor and she told her that we had not booked this flight on line but at a travel agents and that we had confirmation to prove that. I heard the reply from the supervisor TELL THEM PAY OR NO FLIGHT. i had no choice but to pay and then on boarding the plane i asked if i should keep the boarding passes for the return journey,the reply was OH NO YOU WILL HAVE TO PAY AGAIN TO BOARD THE PLANE TO COME HOME YOU HAD BETTER FIND AN INTERNET CAFE AND BOOK YOU AND YOUR LUGGAGE IN BEFORE YOU CAN RETURN this i did at a cost of another £95-00

  • Rosie 17/06/1010:32

    It appears they have charged me twice for a flight and I now cant get hold of anyone to sort it out. Plus I live in NZ so calls cost my heaps anyway. What a pain.

  • micheal ellis06/07/1010:52

    hi on the 20/06/10 me and my wife went to tenerife for are aniversary it was are first time with ryanair are cases had 19.50 kilos we where charge £60 it was are fault the lady at the desk watch us put stuff in are had luggage upat the on bording plane we where stop again are hand luggage had to be put in hold £35 each i ask if it would be the same when we came back yes i was told so we dumpped are personal item in the bin at the hotel at the airport in tenerife i noticed the lady in front of us had hand luggage three time the size of ours i complained and was told because she had payed extra to get on plain first no one had stopped here never again will i travel with ryanair mick

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