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Consumer Law Blog

Ryanair Complaints and Unfair Charges

by Bradley Askew 07 March 2010

Is it just me or are the headline fares for low cost airlines becoming more and more silly? 

I just booked a family flight to Bezier from Bristol and  the booking process started well but ended badly.

We are visiting our friends who live in a little place called Florac and the headline fares are £9.99, (cheap as chips almost)..But  after I had been through the booking steps the total fare was £560!

I was lured in as many by the promise of cheap flights but then conceded to the airline that we would inconvenience them by requiring extravagant extras like baggage.  Thats right - not a 12 ft surf board or sea kayak, or even skis - 2 bags for our clothes.  They cost an extra £30 each.

We were then required to opt out of travel insurance.  It doesn't ask do you want it or not, it makes you click on a drop down menu with the term 'no travel insurance required' somewhere in the middle.

Then the icing on the cake was the admin fee which I believe was £30 because i paid with a credit card!  I am sure this is all legal but my local sandwich shop says they need to charge me 50p for purchases under £5...surely if I am spending £530 plus this could be waived.....?  Perhaps, but its all part of the machinery to rinse my froogle wallet.  I guess it worked as I did click the  'complete purchase' button.

As I said I am sure this is all quite legal but do be on guard against headline grabbing numbers like £9.99.

If the flight is cancalled or delayed its time to get your own back.  Claim Flight Cancellation Compensation

 

 

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